Service Advisor

Employment Type

: Full-Time

Industry

: Miscellaneous



Our Goal at DEALERSHIP NAME is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved.
We are all working together to build a stronger and better dealership and community in which to work and live.
By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

  • Pay based on experience
  • Medical & Dental Insurance
  • Paid Vacation
  • Closed Sundays
  • Great Work Environment
  • Wonderful Culture

RESPONSIBILITIES:

  • Perform work specified on the repair order with efficiency and in accordance with dealership policies
  • Test components and systems, using diagnostic tools and special service equipment; test drive vehicles
  • Diagnose, maintain, and repair vehicle automotive systems
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.  Complete online multi-point inspection report
  • Execute repairs under warranty to manufacturer specifications

REQUIREMENTS:

  • Are a fast learner
  • Have excellent written and verbal communication skills
  • Have excellent customer service skills
  • Are a team player
  • Are computer literate
  • Have a valid driver’s license

RESPONSIBILITIES:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

REQUIREMENTS:

  • Proven record of achieving exceptional Customer Satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity
  • ADP computer experience a plus

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