Senior Service Engineer

Employment Type

: Full-Time

Industry

: Engineering



Are you excited about working directly with Microsoft customers and partners to ensure success as they move forward with cloud computing? Do you want to be part of an engineering team that is looking to get a new service off the ground? If so, keep reading!

We are the Azure Customer Experience (CXP) organization - a fast growing Engineering team of customer-obsessed & passionate individuals that drive positive customer outcomes and experiences.

FastTrack (FT) Engineering for Azure is our newest initiative; a customer success service to help customers confidently onboard to Azure and putting them on the right track to build it right, architect it right, the first time. FT takes a solution-centric approach and provides customers with Engineering resources, standard methodologies, tools and additional resources that help drive Azure usage.

We are looking for thoughtful, analytical and high energy Azure FastTrack Engineers with a passion for Azure IaaS. These Engineers will form the core incubation team within FT and be instrumental for driving expansion of FT services across multiple Azure solutions.

Responsibilities

  • You will partner with various Azure Engineering domain experts to scope and build customer facing content, modules, tools and proof of concepts.
  • Directly engage with customers to validate new solutions and POC’s; update modules per findings and feedback.
  • Help customers migrate and/or build workloads throughout their Azure journey toward production and expanding their cloud footprint.
  • Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists.
  • Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.
  • Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions and create training.
  • Qualifications

    Successful Candidate Competencies:

  • Strong experience in Application Security and Identity is a must
  • Experience in one or more of the core Azure PaaS services (App Services, AKS, DevOps, APIM, Azure Storage, Azure AD, Governance, Security, Disaster Recovery)
  • Experience and knowledge of cloud deployment and development tools (PowerShell, Visual Studio, .NET, Azure-CLI)
  • Strong interpersonal skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.
  • Experience dealing with ambiguity: must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities.
  • Collaboration: collaborate on complex multi-faceted programs
  • Desired Qualifications:

  • 5+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment.
  • Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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