Trainer I - Denver, CO

Employment Type

: Full-Time


: Miscellaneous

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Goodman Networks is a leading field services company with 2,000 network and electronics technicians, serving customers across the nation. We provide 'white glove,'​ last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:
A Trainer I must have a solid backgroundin instructional delivery, be able to explain technical concepts clearly, beable to adapt material to audience needs, be responsive to questions andconcerns, and continuously evaluate program effectiveness.

The Trainer I will be primarilyresponsible for providing in-house and customer-site training on existing andfuture competencies/products. Scope of training may include satellite TVinstallation, home security products, telecom technician, e-commerce, customerdelivery, engineer, and construction for maintenance as well as user trainingin-house personnel. Stay current with customer and business telecom technicalknowledge and provide input or suggestions for editing existing manuals andpresentations.


  • Assist withthe development of training content and instructional design from end-to-endprocesses
  • Develop contentfor instructor-led and online courses, virtual platforms, job aids, and online assistance.
  • Assist withcustomer required on-boarding to include acquiring access to customer platformsand badging.
  • Train on all companyrelated policies and procedures
  • Conduct qualitytraining, ensuring that trainees are competent and familiar with projectstandards and processes that adhere to quality.
  • Providere-certification courses as required by national, industry, or internalstandards
  • Assess thetrainee for job readiness in new hire situations
  • Maintaintraining schedules to meet the needs of the business
  •  TrainerHome Delivery
  • Conducttraining through virtual and instructor led platform
  • Scheduletraining with 3rd party entities to meet requirements
  • Trackoutsourced certifications and update the internal LMS
  • DOT trainingmay be conducted
  • TrainerSprint
  • Providetraining for telecom work including hands-on simulations for antennainstallation and troubleshooting
  • Conduct In-fieldtraining per the requirements of the customer and national standards dictate
  • Conduct BucketTruck certification
  • DOT trainingmay be conducted
  • TrainerFS
  • Providesimulations replicating installation requirements of satellite antennas inresidential and commercial properties
  • Strong trainingemphasis on customer satisfaction
  • Goodman Networks considers applicants for all positionswithout regard to race, color, religion, creed, gender, national origin, age,disability, genetic information, marital or veteran status, or any otherlegally protected status. 


    Minimum JobRequirements:

  • 1-3 years related experience in technical training/teaching experience
  • Courseware development experience
  • Experience in technical writing, training development and instructionaldesign
  • Excellent communication and interpersonal skills
  • Excellent oral and written skills
  • Detail oriented
  • Ability to prioritize and multi-task
  • Knowledge of learning/organizational development process and procedures
  • Must be able to maintain confidentiality of information
  • Strong PC skills utilizing Microsoft Office, specifically MS Excel andPowerPoint, Articulate, and Sum Total
  • Must be able to work the required hours for the position, includingtravel
  • Prefer BA/BS degree in Instructional Systems Design, Education,Training/Curriculum Development or related field
  •  TrainerHome Delivery

  • Preferredexperience in delivery service
  •  TrainerSprint
  • Must havetelecom experience
  • Specificcertifications for telecom industry will be required
  •  TrainerFS
  • Preferred experience in satellite installation
  • Knowledge, Skillsand Abilities:

  • Focus on delivering business results
  • Strong foundation in adult learning theory and authoring protocols
  • Strong needs analysis and the ability to ask the right questions tounderstand core learning needs as it relates to task, audience, environment,and content
  • Strong general business acumen, particularly as it relates todocumentation, learning and development
  • Knowledge and application of the ADDIE (Analyze, Design, Develop,Implement & Evaluate) process
  • Ability to meet learning objectives in clear and measurable terms thattie directly to content and assessments
  • Ability to prioritize and work independently in a high-volume fast pacedenvironment
  • Strong organizational skills and attention to detail
  • Ability to develop and manage relationships in a professional mannerwith all organizational levels and client/customer base
  • Ability to work in a team environment
  • Ability to handle multiple change requests
  • Must be adept at training and comfortable presentingto large groups
  • WorkingConditions:

  • Internal office environment with moderate noise level.
  • Occasional lifting and carrying of up to 50 lbs.
  • Officeskills and activities including typing, answering phone, copying, etc.
  •  TrainerHome Delivery

  • May be required to travel up to 75%
  • TrainerSprint
  • Must have the ability to train in various weather conditions
  • Travel up to 25%
  •  TrainerFS
  • Preferred experience in satellite installation
  • Sometravel may be required

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