Merchant Operations Associate

Employment Type

: Full-Time


: Miscellaneous

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We are looking for a Merchant Ops Associate to partner with our highest revenue driving merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to scale our last-mile logistics platform.

As a Merchant Ops Associate, you will play a crucial role within the Outside Account Management team by providing our merchants with day-to-day support as well as focusing on ensuring overall Merchant success. You will have the opportunity to build long-lasting relationships with our Merchants through excellent customer service, relationship management and strategic problem solving. You are analytical, a strong communicator and you are excited to tackle our merchants’ most challenging problems

What you’ll do...

  • Support regional outside account management team by ensuring merchant success in the following ways: 
  • Drive retention and overall merchant success through exceptional service and support
  • Conduct hands-on trainings, oversee photoshoots and onboard our VIP regional merchant partners
  • Help identify and troubleshoot merchant issues; track feedback to inform updates to existing tools and resources
  • Proactive communication to Strategic Partner Managers and regional leadership regarding project progress and results
  • Build relationships with merchant stakeholder teams and act as merchant subject matter expert
  • Develop a deep expertise in how DoorDash processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Identify gaps in processes and partner with management to streamline for maximum efficiency 
  • Proactive data analysis to help the team more quickly understand regional trends and unlock opportunities (SQL not required but willingness to learn is!) 

  • Drive revenue growth
  • Alignment with regional goals; assist with tasks and strategic initiatives that pertain to the region
  • Handle merchant outreach for goal sprints in partnership with Strategic Partner Managers and Strategic Account Development Representatives
  • Proactive business audits for operational efficiency and drive revenue growth (i.e. photos, hours, tags, etc.). Unlock opportunities to optimize store menu pages (i.e. menu optimization to increase attach rates). 
  • We’re excited about you because you have... 

  • Prior relevant working experience (internships count!); startup experience a plus
  • An ability to understand and communicate operations processes
  • Impeccable written and verbal communication skills
  • An ability to analyze data (Excel and SQL knowledge is a bonus!)
  • The mindset of an owner in whatever you do, and striving to be 1% better everyday
  • An ability to learn fast and juggle competing priorities
  • Why You’ll Love Working at DoorDash...

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to thrive.

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