Home Improvement Branch General Manager

Employment Type

: Full-Time


: Miscellaneous

Branch General Manager

Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.

We are looking to hire an experienced Branch General Manager to oversee Marketing, Sales, and Production for Bath Planet of Denver, Colorado.

Job Responsibilities for Marketing:

  • Research and find Events and Shows within our assigned territory
  • Negotiate Contracts with the Event Vendors
  • Book an annual calendar of Events and Shows
  • Recruit, hire and train Event Demonstrators
  • Work at events to generate 'leads' alongside event demonstrator in a 'lead by example' role.
  • Schedule Demonstrators to work Events
  • Coordinate booth and display set-up and tear down
  • Set appointments for a Free In-Home Consultation at the Events and Shows
  • Collect Contest Entries
  • Follow up on the Contest Entries and schedule them for a Free In-Home Consultation
  • Measure and report results
  • Job Responsibilities for Production:

  • Two years’ experience in acrylic bath systems is a requirement.
  • Participate in Hiring & Training
  • Review time sheets
  • Review job duties
  • Manage the installation team
  • Ensure they meet their accountabilities
  • Maintain 100% customer satisfaction
  • 100% Positive feedback from customers on installers
  • Contact customers 1 week after install for satisfaction review
  • Contact customers on a weekly basis to keep them informed of the production timeline.
  • Request customer for referrals, or remind them of program
  • Planning/Schedule all installations
  • Review contracts with Sale team prior to ordering
  • Order all products
  • Complete permits if required
  • Manage relationships with vendors
  • Manage incoming products and warehouse
  • Upcoming installs:

  • Prepare customer folder
  • Prepare/gather product together for installers
  • Maintain customer folders and production in our CRM
  • Assist Installers issues during installation
  • Collect Installers Time sheets, Receipts for payroll
  • Collect from installers completion certificates and money collected
  • Maintain calendar and update with installs scheduled. (Google)
  • Maintain calendar for installers requested off days
  • Coordinate all warranty and service calls
  • Review your job cost to determine recommendations for improvement
  • Complete analysis on root cause of service calls
  • Review information with Owners and what next steps are
  • Take appropriate action to resolve
  • Sales Requirements:

    The individual we are looking for is NOT the typical salesperson most people think of. We have found that our customers want to buy our products and services but don’t like being “sold.” So, rather than a “pushy” salesperson, we need someone who asks questions, listens to the homeowner, determines their needs, offers options for them to choose from and closes the deal.

  • Interview, train, and develop new hires in or in-home sales department
  • Learn our primary product lines, presentation, and negotiation skills
  • Lead by example, work a flexible schedule, including weekends and holidays
  • Deliver interactive sales presentations on our products services to decision makers at their homes
  • Prepare and deliver progress reports on your team
  • Assess performance, provide additional training as needed
  • Follow-up on commissions, bonuses, and awards for your team
  • Proven track record of success in leading a direct sales team
  • In-home sales experience on high-ticket items preferred
  • Strong sense of ambition, self-motivation and self-discipline
  • Polished appearance and demeanor
  • 3 years sales experience in remodeling industry.
  • Bath remodeling experience a plus.
  • Excellent computer skills -- MS Office, database management, etc.
  • Customer focused.
  • Persistent and tenacious.
  • Results oriented -- goal driven..
  • Responsible and accountable for personal results.
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