Home Improvement Branch General Manager
Employment Type: Full-Time
Branch General Manager
Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.
We are looking to hire an experienced Branch General Manager to oversee Marketing, Sales, and Production for Bath Planet of Denver, Colorado.
Job Responsibilities for Marketing:Research and find Events and Shows within our assigned territoryNegotiate Contracts with the Event VendorsBook an annual calendar of Events and ShowsRecruit, hire and train Event DemonstratorsWork at events to generate 'leads' alongside event demonstrator in a 'lead by example' role.Schedule Demonstrators to work EventsCoordinate booth and display set-up and tear downSet appointments for a Free In-Home Consultation at the Events and ShowsCollect Contest EntriesFollow up on the Contest Entries and schedule them for a Free In-Home ConsultationMeasure and report results
Job Responsibilities for Production:Two yearsâ€™ experience in acrylic bath systems is a requirement.Participate in Hiring & TrainingReview time sheetsReview job dutiesManage the installation teamEnsure they meet their accountabilitiesMaintain 100% customer satisfaction100% Positive feedback from customers on installersContact customers 1 week after install for satisfaction reviewContact customers on a weekly basis to keep them informed of the production timeline.Request customer for referrals, or remind them of programPlanning/Schedule all installationsReview contracts with Sale team prior to orderingOrder all productsComplete permits if requiredManage relationships with vendorsManage incoming products and warehouse
Upcoming installs:Prepare customer folderPrepare/gather product together for installersMaintain customer folders and production in our CRMAssist Installers issues during installationCollect Installers Time sheets, Receipts for payrollCollect from installers completion certificates and money collectedMaintain calendar and update with installs scheduled. (Google)Maintain calendar for installers requested off daysCoordinate all warranty and service callsReview your job cost to determine recommendations for improvementComplete analysis on root cause of service callsReview information with Owners and what next steps areTake appropriate action to resolve
The individual we are looking for is NOT the typical salesperson most people think of. We have found that our customers want to buy our products and services but donâ€™t like being â€œsold.â€ So, rather than a â€œpushyâ€ salesperson, we need someone who asks questions, listens to the homeowner, determines their needs, offers options for them to choose from and closes the deal.Interview, train, and develop new hires in or in-home sales departmentLearn our primary product lines, presentation, and negotiation skillsLead by example, work a flexible schedule, including weekends and holidaysDeliver interactive sales presentations on our products services to decision makers at their homesPrepare and deliver progress reports on your teamAssess performance, provide additional training as neededFollow-up on commissions, bonuses, and awards for your teamProven track record of success in leading a direct sales teamIn-home sales experience on high-ticket items preferredStrong sense of ambition, self-motivation and self-disciplinePolished appearance and demeanor3 years sales experience in remodeling industry.Bath remodeling experience a plus.Excellent computer skills -- MS Office, database management, etc.Customer focused.Persistent and tenacious.Results oriented -- goal driven..Responsible and accountable for personal results.
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