Under general supervision and according to established policies and procedures, this employee provides medical assistance under the direction of the clinic physicians in both the ENT Clinic and Ophthalmology Clinic within scope of practice. Duties include facilitating clinic operations including clinic preparation, maintaining clinic flow, cleaning exam rooms between patients and cleaning dirty instruments according to policy. Accurate completion and documentation of MA clinic note including vital signs, chief complaint and assessment as appropriate. Assist MD with procedures, surgery scheduling and diagnostics scheduling along with appropriate follow up. Provide patient education as appropriate and complete the patient discharge process at the end of each visit. Answer patient phone calls and prescription refill requests in a timely manner. Communicate and coordinate information in a knowledgeable and courteous manner with patients, families, and staff. Assure patient safety and maintain confidentiality with patients, family members, and staff. Enter applicable charges each day and assure the patient record is complete. The medical assistant practices exceptional customer service and professionalism in all aspects of this role.
Fully competent in the medical assistant role in the ENT/Ophthalmology Clinic. Assist MD as needed with patient care including vital signs, meeting basic needs of patient and patient positioning. Notify MD of any change in patient condition.
Record pertinent clinical documentation in accordance with regulatory requirements, professional standards and hospital policy. Ensure accurate documentation including completion of all required forms, sign, date, time, and legibility of all documentation, scan documents as needed. Provide follow up for any questions or concerns. Return phone calls in a timely manner. In the ENT/Ophthalmology Clinic, documentation includes the face sheet, medication reconciliation, MA clinic note, medication refill form, patient education, and visit/discharge summary.
Prioritize clinic and patient needs and take appropriate action in an efficient, effective manner.
Respond to clinical needs of patients in accord with experience, nursing standards, and hospital/nursing policies and procedures.
Assists with scheduling of patient appointments as needed.
Make value-added resource decisions for patient care with respect to supplies, equipment, and acuity of care.
Provide individualized patient and family education consistent with patient s learning style, readiness to learn and self-care needs
Evaluate the effectiveness of patient learning.
Communicate and collaborate with all members of the clinic team and hospital team in order to address patient care, resolve problems, and improve the delivery of multidisciplinary care on a daily basis and facilitate work flow in the clinic.
Apply individual and group problem solving; shares knowledge with others freely, consults openly, and assists others to interpret data
Use verbal and written communication methods effectively.
IVPATIENT SAFETY AND CONFIDENTIALITY5%
Adhere reliably to all accepted patient safety standards and assists in maintaining a clean, safe, organized environment of care.
Serve in an advocacy role; encouraging active involvement of patient and family in their care.
Follow all security, confidentiality, and privacy policies
VUNIT SPECIFIC DUTIES/DAY TO DAY OPERATIONS15%
Demonstrate competency in all aspects of patient care including: initial assessment of the patient and assisting the Otolaryngologist/Ophthalmologist as needed with clinic visits; obtaining an interpreter as needed; patient education; triaging of phone calls; and follow up patient care management including scheduling.
Set up for procedures and assist when requested. Complete AVH time-out process for all procedures and assure patient safety. Follow recommended cleaning policies for exam room and instrumentation.
Prioritize work load to meet the needs of patients and the clinic.
Participate in CQI activities as needed/requested.
Participate and contribute to unit meetings and activities.
Provide discharge instructions to patients and their families. Coordinate plan of care with MD and complete visit summary.
Assist with follow up phone calls after surgery or when patients have questions.
Assist with ordering and restocking of supplies and ensuring adequate office and clinic supplies are available. Check for expired stock & discard according to policy
Assist with flow of patients through the clinic. Update the patient, family, and staff, as appropriate, of any delays or changes in the scheduling.
Allow each patient the opportunity to be involved in decision-making as appropriate.
Coordinate and manage the surgery schedule for the practice. Assist with pre and post op teaching.
Medication Management: Follow through on patient requests for medication refills/renewals obtain MD orders as needed and refill prescriptions according to department policy.
Utilize safe handling practices with equipment pre and post procedures. Assist with coordination of sterile processing to assure equipment and supplies are available in the clinic for procedures.
Assist with receptionist/scheduling duties as needed including preparing medical records, filing, scheduling appointments, and accurately charging.
Other duties as assigned.
VPOPULATION SPECIFIC CRITERIAPass/No Pass
Ensure developmentally appropriate care of all pediatric, adult, and geriatric populations in the ENT/Ophthalmology Clinic.
Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient s safety above all else.
Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas
Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders
Accountability:The employee takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers
Integrity:The employee is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values
High school graduate preferred
Medical experience preferred
Medical Technology Certification preferred
KNOWLEDGE AND SKILL REQUIREMENTS
Ability to concentrate and show attention to detail
Relatively high degree of analytical abilities
Strong interpersonal skills required
Ability to work independently
Ability to read and communicate effectively in English
Normal patient care environment with little exposure to excessive noise, dust and temperature
May be exposed to communicable diseases through normal or careless performance of responsibilities
May be exposed to mechanical dangers associated with mechanical devices
May be exposed to stressful situations
Associated topics: aseptic, aseptic technique, biomedical, dietary, food, immunohematology, immunology, patient, physiology, trauma